Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These terms and conditions are established to define the rights, obligations, responsibilities, and other related matters between Dexter Krema Co., Ltd. (hereinafter referred to as the "Company") and the customers (hereinafter referred to as "Customers") regarding the use of the Adplorer service.

Article 2 (Definitions of Terms)

1. The definitions of terms used in these terms and conditions are as follows:
2. Adplorer Service (hereinafter referred to as "Service"): Refers to the service provided by the company and third parties contracted by the company to customers. This service provides basic or additional features that allow customers to access and analyze search data insights via the website (https://www.adplorer.ai/ or subdomains sharing the same root domain, hereinafter referred to as "Homepage").
3. User: Refers to individuals who use the content and services provided on the website and web pages without completing a membership registration or login process, with limited access.
4. Member: Refers to individuals who register as members by agreeing to the terms and using the content and services provided on the website and web pages.
5. Customer: Refers to members who enter into a separate paid service contract with the company to receive services.
6. User (General): Refers to individuals who use the content and services provided on the website and web pages, including users, members, and customers.
7. Membership Registration: Refers to agreeing to register as a member on the company's website.
8. ID: Refers to a combination of characters provided by the member and approved by the company to identify the member.
9. Password: Refers to a combination of characters (including numbers) set by the member to protect personal information and facilitate smooth use of the service.
10. Service Contract: Refers to the contract entered into between the company and the customer regarding the use of the service.
11. Termination: Refers to the act of ending the membership registration or service contract either by the company or the member/customer.

Article 3 (Notice and Amendment of Terms)

1. The company may amend these terms and conditions when reasonable grounds arise, provided such amendments do not violate applicable laws.
2. When the company amends the terms, the effective date and reasons for the amendments will be clearly stated on the company’s website notice board at least 7 days prior to the effective date. However, if the changes are disadvantageous to the user, the company will provide individual notice via email, SMS, or other means at least 30 days in advance.
3. If a customer does not agree to the amended terms, they may request termination of the service contract. If the customer does not express their refusal by the effective date of the amended terms and continues to use the service, the customer is considered to have agreed to the changes in the terms.

Article 4 (Application of Terms Outside of the Agreement)

Matters not specified in these terms and conditions shall be governed by relevant laws, customary business practices, and the service-specific guidelines provided by the company.

Chapter 2: Service Contract

Article 5 (Types and Changes of Services)

1. The company publishes information regarding the types of services, service details, pricing, and other service-related matters on its website (https://www.adplorer.ai/). Users must apply for service usage based on the information provided on the company’s website.
2. The company will announce any new service types or changes to existing services via the website. For members and customers already using the service, changes will be posted on the website. If no objections are raised within 7 days of the posting, the members and customers are considered to have agreed to the changes.

Article 6 (Application for Use and Agreement to Terms)

1. The application for service use is completed when a member or customer agrees to these terms and fills out the application form provided by the company on the website. If necessary, the company may request additional documents from the member or customer. Agreement to these terms is indicated by clicking the "Agree" button on the company's website during the application process.
2. Members and customers must provide their real name and accurate information when applying for service use. Those who violate this requirement will not be eligible for legal protection and may face restrictions on service usage.
3. The personal information provided by members and customers during the application process is protected in accordance with applicable laws and the company’s privacy policy.

Article 7 (Approval of Service Application)

1. The company will approve service applications submitted by members or customers in accordance with Article 6, provided that the application is properly completed and there are no special circumstances. Applications are approved in the order of receipt.
2. The company may refuse to approve applications under the following circumstances:
1. If the application contains false information, omissions, or errors.
2. If it is determined that the service operation for other customers could be disrupted.
3. If the applicant has previously lost membership or customer status under Article 14 (except in cases where more than one year has passed since the loss of such status).
4. If the applicant is under the age of 14.
3. The company may defer approval of the application if circumstances within the company make it difficult to approve the service.
4. The company may withdraw approval of the service application if any of the reasons outlined in paragraph 2 are discovered after approval.
5. If the company refuses or withdraws approval under paragraphs 2 or 4, it will notify the member or customer of the reason. The company is not responsible for failure to notify if inaccurate contact information was provided by the customer, and the member or customer is responsible for confirming their application status through inquiries.

Article 8 (Formation of Service Contract and Service Activation)

1. The service contract is established when a member or customer applies for the service online and the company approves the application.
2. Once the service contract is established, the company will notify the member or customer of the service activation via email.

Article 9 (Use of Service)

1. Upon the establishment of the service contract as outlined in Article 8, the company provides the installed service to the members and customers, who are then granted the right to use the service.
2. The company is not responsible for any issues arising from the member or customer using the service in an abnormal manner or in a way that does not align with the original purpose of the service.

Chapter 3: Obligations

Article 10 (Obligations of the Company)

1. The company must provide the services specified in these terms and conditions to members and customers in a stable and continuous manner.
2. If any disruptions occur that interfere with service operation, the company must promptly repair or restore the service and make every effort to ensure its stable operation.
3. The company must address any legitimate opinions or complaints from users immediately or within a period and procedure set by the company.
4. The company collects and stores the personal information of members and customers for smooth service application and operation. The company shall not provide this information to third parties without the user's consent, except in cases where it is required by law for investigative purposes. The specific policy for handling personal information is separately announced on the company’s website.
5. The company strives to provide convenience to customers in relation to the conclusion of service contracts, contract modifications, terminations, and other contract-related procedures and content.

Article 11 (Obligations of Members and Customers)

1. Members and customers must regularly check and follow the company's operating policies and guidelines posted on the company's website when using the service.
2. Customers are obligated to pay the service usage fees determined by the company by the specified due date.
3. Members and customers must not provide the services offered by the company to third parties without the company’s consent.
4. Members and customers must not engage in activities that disrupt the operation of services provided by the company or other customers.
5. Members and customers are responsible for keeping their IDs and passwords confidential and must not disclose them to third parties. They are liable for any damages resulting from such disclosure.
6. If there are any changes to the information provided during the service application, members and customers must update and correct the information as soon as possible. They are responsible for any issues arising from failing to do so.
7. Members and customers are not allowed to transfer or assign their service usage rights or any other contractual status to others, nor use it as collateral, without the explicit consent of the company.
8. Members and customers must comply with the obligations regarding the transmission of promotional information under the Act on Promotion of Information and Communications Network Utilization and Information Protection, as well as the company's terms of service.

Article 12 (Ownership and Prohibition of Intellectual Property Rights Infringement)

1. The copyright and other intellectual property rights related to the content created by the company are owned by the company. Users must not infringe on the intellectual property rights of the company or third parties.
2. Users are not allowed to reproduce, transmit, publish, distribute, broadcast, or use for commercial purposes any information obtained through the company's services, nor allow third parties to do so, without the prior consent of the company.

Chapter 4: Service Usage

Article 13 (Service Interruption)

1. The company may temporarily suspend services without prior notice due to unavoidable reasons such as urgent system inspections, upgrades, replacements, security emergencies, or critical errors and malfunctions. Additionally, the company may fully discontinue the currently provided services if deemed necessary for the replacement or improvement of services.
2. The company may temporarily suspend the provision of services in the following cases. If service interruption occurs, the company must notify members and customers in advance or afterward via email or other means, and this notification may be substituted by posting the information on the company's website.
1. When server equipment requires unavoidable maintenance or construction.
2. When issues arise in dedicated line routes or due to malicious external mass access.
3. When a mechanical malfunction occurs due to natural disasters, national emergencies, or other similar reasons.
3. In cases where the service interruption is due to reasons beyond the company's control (such as disk failures or system downtime without the system administrator's intention or negligence, or excessive access that is physically difficult to manage), prior notification is not possible. Additionally, if the interruption is caused by the intention or negligence of third parties (such as PC communication companies or telecommunications service providers), no notification will be provided.

Chapter 5: Service Restrictions

Article 14 (Restrictions on Use)

1. The company may restrict service use, take appropriate legal action, terminate the service contract, or suspend the service for a specific period if the user's service usage falls under any of the following cases:
1. If the user significantly violates the obligations outlined in Article 12.
2. If the user engages in fraudulent activities such as leaking others' information or stealing passwords.
3. If the user engages in hacking, the distribution of computer viruses, server attacks, or any other activities in violation of relevant laws.
4. If the user posts obscene or sexually explicit images or content or engages in activities that violate public order or decency.
5. If the user provides third-party services, such as bulletin boards, access statistics, counters, forwarding, or redirection services, without the company’s approval.
6. If the user significantly disrupts the operation of equipment used to directly or indirectly access the company's services.
7. If it is objectively determined that the service is being used for criminal activities.
8. If the user posts or links harmful information such as obscene content or false information on sites or bulletin boards provided by the service.
9. If the user occupies over 10% of the company's bandwidth through excessive use.
10. If the user violates these terms, other company regulations, or any usage conditions the company sets.
11. If the user engages in any activity that interferes with or causes disruptions to the company's services.
2. If the company takes action under paragraph 1, it will notify the member or customer of the reason in advance via email, phone, or other means registered during membership. The member or customer may file an objection to the company's action within 7 days of receiving the notice.
3. If the company detects that a customer is using external scripts or programs that threaten system security or cause serious damage, the company may delete or block them without prior notice.

Article 15 (Procedures for Restriction and Reinstatement of Use)

1. In accordance with Article 14, if the company imposes a service restriction, it must notify the customer or their representative in advance of the reason and the duration of the restriction before limiting service use. However, if the customer's misuse or excessive use of the service causes significant disruption to system operations, or if the matter is urgent, the company may suspend the service first and notify the customer afterward, regardless of the provisions of Article 14.
2. If the user resolves the violation that led to the service restriction, the company will immediately lift the service restriction following the relevant procedures.

Chapter 6: Contract Modification and Cancellation/Termination

Article 16 (Modification of Contract Terms)

If a member or customer wishes to modify any of the following contract terms, they must apply for the change through the relevant procedures as soon as the reason for the change arises. The costs associated with the change are to be borne by the customer.

1. Change of contract type
2. Change of account

Article 17 (Termination of Service Contract)

1. Members and customers may request to terminate the service contract and withdraw from membership at any time, and the company will process the termination promptly by relevant laws and regulations.
2. The company may terminate the service contract without prior notice if a member or customer falls under any of the following cases. If the contract is terminated under these circumstances, the company may refuse to approve any future service applications from the terminated member or customer.
1. If the information provided in the service application is found to be false.
2. If the member or customer intentionally disrupts the operation of the service, causing significant harm to the company.
3. If the member or customer fails to resolve the reasons for service restrictions as outlined in Article 14, paragraph 1, within the specified restriction period.
4. If the member or customer violates Article 12.
3. If the company terminates the service contract by paragraph 2 and the customer has unused paid tokens, the customer may request a refund if the tokens were not used within 7 days of purchase. However, if more than 7 days have passed since the purchase or the tokens have been used, the amount paid for the tokens will not be refunded.
4. When the company terminates the service contract as outlined in paragraph 3, it will notify the member or customer individually in advance. In unavoidable cases, the company may notify them afterward.
5. If the service contract is terminated under these terms, all data generated by the member or customer during service use will be permanently deleted and cannot be recovered, except in cases where the company is required by law or its privacy policy to retain certain information.

Chapter 7: Service Fees

Article 18 (General Principles of Service Fees)

1. Detailed information regarding service fees and any changes will be specified on the company's website by Article 5.
2. Payment of service fees is made in advance.

Article 19 (Paid Token Recharge)

Members may acquire tokens, an electronic payment method, by paying the designated amount set by the company. The company will provide members with the tokens corresponding to the amount paid.

Article 20 (Withdrawal of Subscription, etc.)

1. The settlement of service fees for new services will proceed at the time of the purchase application for the plan as specified on the company's website.
2. Customers may request a withdrawal of subscription (cancellation of payment) within 7 days from the payment date, provided that the tokens purchased have not been used at all.

Article 21 (Use of Tokens)

Members may use tokens to access content or paid services within the platform. Tokens cannot be exchanged for cash or any other means of economic value outside of the intended service usage. Tokens are held on a per-account basis, and even if a user has multiple accounts, tokens cannot be transferred between accounts. Additionally, tokens cannot be transferred to other users' accounts.

Article 22 (Cancellation of Paid Tokens)

Refunds for paid tokens may be delayed or become impossible if there are violations of financial laws, such as the Specialized Credit Finance Business Act or the Subsidy Act, or if tokens are associated with criminal proceeds, identity theft, or if investigative authorities and administrative agencies impose restrictions through legal procedures. Tokens held by members may expire in accordance with the statute of limitations on commercial transactions, provided the following conditions are met. The company will notify the customer in advance via email before the tokens expire.

If 5 years have passed since the token purchase date.

Article 23 (Collection of Avoided Fees)

If a customer violates these terms and evades service fees, the company may claim compensation for damages amounting to twice the amount of the fees evaded.

Chapter 8: Compensation for Damages and Disclaimer

Article 24 (Liability and Scope of Compensation for Damages)

1. If paid services result in partial or complete data damage due to the company’s fault, the company will compensate 100% of the payment made for the affected service.
2. Other methods and procedures for compensation for damages will be in accordance with relevant laws and regulations.

Article 25 (Customer's Claim for Compensation)

Customers must submit their claim for compensation in writing, including the reason for the claim, the amount being claimed, and the basis for the calculation.

Article 26 (Claim for Compensation Against Customers)

If a customer violates any of the obligations outlined in Article 11, paragraphs 2 through 8, and causes damage to the company, the company may claim compensation for damages from the customer.

Article 27 (Disclaimer)

1. The company is not responsible if a user fails to achieve the expected benefits from the services provided or suffers damage due to the selection or use of service data or the potential value associated with the service.
2. The company is not liable for service disruptions caused by the user's fault, unless the disruption is due to the company's intentional misconduct or negligence.
3. If the company implements technical protective measures, such as access control, firewalls, or security patches for the operating system, but unforeseen damage to the user's equipment or information occurs due to malicious attacks or unauthorized access, the company is not liable for compensation unless there is intentional misconduct or negligence on the company's part.
4. The company is not liable for any damages related to the use of free services provided by the company unless there is intentional or gross negligence on the company’s part.
5. The company is not liable for damages specified under Article 24 in the following cases:
1. In the event of force majeure, such as war, civil disturbance, natural disasters, or similar national emergencies.
2. When service provision is impossible due to unavoidable reasons inherent to telecommunications services.

Chapter 9: Miscellaneous

Article 28 (Jurisdiction)
Any legal disputes related to these terms and the use of services shall be subject to the exclusive jurisdiction of the Seoul Central District Court.

Article 29 (Special Provisions)

1. In accordance with Article 19, upon contract termination, all data used by the member or customer will be deleted.
2. In accordance with Article 20, any fees incurred during the payment of service fees will be borne by the customer.

Supplementary Provisions (Effective Date)
These terms and conditions shall take effect on (Date).